If customer service is all it’s cracked up to be, how come customers tell us they are satisfied with the product and the service, but if it’s more convenient or a lower price, they buy from the opposition?
Satisfied Customers Are Not Loyal and As for the Whiners and Complainers!
June 19, 2011 By Leave a Comment
Top 5 Customer Complaints
June 17, 2011 By Leave a Comment
When a customer does not receive good customer service there are many outlets to express their frustration. What happens in most cases?
How To Train Generation Y in Customer Service
June 17, 2011 By Leave a Comment
4 Qualities a Customer Service Professional Should Have
June 11, 2011 By Leave a Comment
Customer Service Success by Adapting to Personality Style
June 11, 2011 By Leave a Comment
Adapt to your customer’s personality and win them over. When you are flexible and work with to your customer’s personality style it means you are presenting your product or service in a way that has the most meaning to them – and not necessarily in the way that feels the most normal to you. Learn how you can best approach each style.
Manage Difficult Customers – Tame the Tigers
June 11, 2011 By Leave a Comment
The Top Down Approach to Customer Service
May 20, 2011 By Leave a Comment
The Three R’s of Customer Service Or “Can You Relate?”
May 9, 2011 By Leave a Comment
Great customer service is a decision that starts as part of your company mission statement. It must be included when defining your company values. It must be supported and believed through out your entire organization. People make a business. Not a product, not a process. People, you and me buy from them and they.
