The importance of customer service certainly cannot be underestimated, particularly in modern times.
Do Customer Service Support Systems Work?
February 3, 2012 By Leave a Comment
Businesses that are looking to increase their sales handling capacity would stand to benefit if they hire a contact center to support them
Call Answering Service Tips: 5 Things NOT to Say
December 29, 2011 By Leave a Comment
Call Answering Service Tips: 5 Things NOT to Say By Elizabeth L. Robinson Proper phone answering is a vital task for everyone from CEOs to answering service employees. When you answer your phone, you’re representing yourself, your company, and, in the case of virtual receptionist services, potentially several businesses. However, business phone etiquette can be [...]
From Warm and Fuzzy to Hard Results – Where To Start With Soft Skills
November 6, 2011 By Leave a Comment
Soft Skills take a lot of time to learn. They really can’t be taught. They require us to shift stuff inside ourselves, to change our mindsets, to be vulnerable and try new ways of relating and communicating.
How To Improve Customer Service With Cultural Sensitivity Training
September 30, 2011 By Leave a Comment
Give all of your customers world class service by implementing cultural sensitivity training. Your customers deserve the best customer service on the planet.
Difficult Customers and How to Handle Angry Customers
August 23, 2011 By Leave a Comment
Angry customers, for the most part, feel that they have been wronged, taken advantage of or made to feel foolish and therefore are very upset and emotional about the situation.
In Your Business, People Are NOT Your Most Important Asset
August 17, 2011 By Leave a Comment
Success in your business is all about interpersonal skills.
Proper Email Etiquette for a Customer Service Department
August 9, 2011 By Leave a Comment
Customers are making more use of email to contact a customer service department as this medium is quick, easy and it avoids annoying phone procedures.
Satisfied Customers Are Not Loyal and As for the Whiners and Complainers!
June 19, 2011 By Leave a Comment
Top 5 Customer Complaints
June 17, 2011 By Leave a Comment
When a customer does not receive good customer service there are many outlets to express their frustration. What happens in most cases?
