There has been a lot of research over the years to try and discover why some leaders are more effective than others. Unfortunately, the major part has been based on what leaders say they do rather than actually what they do.. One researcher who has devoted their time to what leaders actually do, is Dr. J Komaki.

Please Login or Register to read the rest of this content.

So why does keeping your staff motivated matter? The success of any business can be traced back to its staff and their productivity. Motivated staff will equal happy staff. Happy staff equals productive staff. Productive staff will translate into sales and income.

Please Login or Register to read the rest of this content.

Outstanding-employee, or employee-recognition, awards are some of the best ways not only to honor the work of your employees, but also to provide an incentive or goal for the entire workforce to help you exceed your business objectives.

You can use the psychological effect of a tangible trophy or plaque and the accompanying ceremony to energize the morale and refine the focus of every employee, so he or she can possibly be similarly recognized.

Employee awards are usually organized in two broad categories: planned and unplanned awards. Planned awards recognize an employee’s remarkable record during a given period of time that has advanced both the company’s growth and the employee’s professional growth.

Please Login or Register to read the rest of this content.

When John Dunne penned the phrase: “No man is an island”, he could well have been writing about the work ethos of corporate organizations to-day.

For, long gone are the days when the focus was purely on the individual, and personal goals in the workplace. Nowadays, however small the enterprise, the emphasis is on all members working closely together. And, for that, you need plenty of team building ideas, teaching your members how to communicate and interact well together, working collectively towards the same goals. After all, a business can only be truly successful when staff are motivated and pull together as a team.

Please Login or Register to read the rest of this content.

There is a famous acronym that clearly helps us in defining you and me – its called (WIIFM) and it stands for “Whats In It For Me?” If we expect our employees to portray the new values of our organization through their own behaviors, then they must understand the ‘WHY’ & the ‘HOW’.

The HOW part of (WIIFM) is addressed by our rewards and recognition model whereas the WHY part must be clearly addressed in the communication one would be making. I am talking about why a new system is getting introduced, and how it will be beneficial to the individuals in the first place.

Please Login or Register to read the rest of this content.

]]> http://www.callcenterbestpractices.com/how-to-communicate-effectively-about-the-rewards-program-to-your-employees/feed/ 0 http://www.callcenterbestpractices.com/the-art-of-appreciation/ http://www.callcenterbestpractices.com/the-art-of-appreciation/#comments Sun, 04 Jul 2010 04:07:59 +0000 Gail http://www.callcenterbestpractices.com/?p=2511

The Art of Appreciation By Craig Twombly

Appreciation as defined by the Merriam Webster dictionary is an expression of admiration, approval, or gratitude. Appreciation in the workplace is not only valuable but necessary. Appreciation is the “Thank you for a job well done” and other gestures that are displayed at work.

Seems pretty simple, right? For something that seems so simple, it often becomes a challenge during day to day work lives. It is often assumed that the only way to truly appreciate people is through financial means. It would only stand to reason that during tough economic times everyone just wants more money. Most studies show that Appreciation and Participation are very important to employees’ happiness in any organization.

Please Login or Register to read the rest of this content.

Employees with bad attitudes are nothing new in the workplace. New employees may discover that they are not integrating into their new jobs or establishing relationships with co-workers as they expected. Major company changes, such as new ownership, can be so disruptive for some employees that they react with bad attitudes. Other employees may be experiencing personal issues and bringing the resulting bad attitudes caused by those issues into the workplace.

That is why employers that develop, implement and focus on a process to address bad attitudes are more successful at helping employees and improving the workplace culture.

Please Login or Register to read the rest of this content.

Employee motivation and training are the cornerstones of employee engagement. Well trained and highly motivated employees are more often engaged at work and are more productive that those who may not have received the proper training. Sometimes company provided training is not providing employees with the knowledge and tools they need to stay motivated and get their job done.

Please Login or Register to read the rest of this content.