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Just Promoted to Be the Leader – Now What Do I Do?

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Every leader can remember the first time that they were promoted and became responsible for a team. Whether it is a small team or large team, the first team meeting is unforgettable – all eyes are on you.

Top 5 Customer Complaints

Customer Service

When a customer does not receive good customer service there are many outlets to express their frustration. What happens in most cases?

Help—Our Office Seems to Have SAS

Summer time is longed for the other 9 months of the year, school is out and summer vacations can be planned. As I am sure we can all guess, the most common days for one to be afflicted with SAS are Fridays and Mondays.

Reasons Why Your Employees Need Competency Based Training

Are you in a managerial position directly responsible for the performance of your subordinates? You must have noticed that work is being done less lately ..

Impact of Call Center on Culture

The call center industry has a strong impact on the social scene. This article will tell you how the BPO industry has changed things in the social fabric.

Employee Vs Independent Contractor – Which One is Better?

Human resource is the sustenance of any growing business, even if you are a sole proprietor; you need to have some helping hands to successfully manage your business. When the need arises, small businesses have to decide between hiring an independent contractor and a full time employee. In today’s business world, one has to consider several points before making a business decisions

Leadership Success – How To Be A Better Listener

In just about every workshop that I run, the subject of communication comes up as a key skill. Specifically, listening is one of the things that people want leaders to do better.

Three Steps to Effective Business Mentoring

Three steps to effective business mentoring are: Understanding the mentoring process; Creating a good fit between mentor and mentoree; and both parties making a real effort. Read on and find out how.