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Being a Call Center Employee

Gail — Sun, 25 Jul 2010 20:04:44 +0000

Being a Call Center Employee

Customer service is not that easy as it may sound. In fact, it entails the willingness and strengths to carry out more than what is estimated. There is one thing which needs to be sorted out when it comes to deliver quality customer care service.

Be it inbound customer service or outbound customer service, it will always be the quality of service offered by the person who is delivering it. Yes, it is the call center representative and his or her quality service that stands to be significant in a BPO industry.

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Achieve Excellence in Call Center Processes and Overcome the Challenges

Gail — Thu, 15 Jul 2010 04:53:01 +0000

Achieve Excellence in Call Center Processes and Overcome the Challenges

By Ella Greens

Like any other business, call center outsourcing management go through unique obstacles. Only adept and thoughtful management can apply a unique approach to handle them. Generally they are of three types:

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Work at Home Agents – Distribute Your Contact Center and Tap Into This Unique Pool of Resources

Gail — Thu, 25 Mar 2010 03:01:07 +0000

The last couple of years have seen an increase in the number of Home Based Virtual Contact Centers leveraged by the huge traction that the Work at Home agent’s business model is receiving from the industry.

Work at Home agents is not a new idea, in fact; companies have tried to implement this model for several years. What is changing? What are the drivers pushing this business model?

The question does not have an easy answer as each contact center will privilege the specific characteristics relevant to its business context. Nevertheless, there are some business drivers that can help describe why Work at Home agents is becoming such a prominent and strong reality.

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Make a Lasting Impression at Job Interviews Using Questions

Admin — Wed, 11 Mar 2009 07:10:37 +0000

by Clay Barrett

Seth was just finishing an excellent interview. He had aced every question the panel threw at him. Questions ranged from how he had dealt with difficult customers to his management style; he even gave specific examples of how he had handled issues in the past.

The last question came up. It seemed to Seth more like a formality in contrast to the difficult questions he had already answered; yet this question could have been one of his most powerful allies in landing this position. That question was, “Do you have any questions for me?”

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Industry Recruiters

Admin — Fri, 06 Mar 2009 19:08:10 +0000

Industry Recruiters

Just Careers

Description: M.E.R. Inc. has been directly involved in the specialized industries through direct consulting and executive search and placement. We have been providing specialized executive search services for major local, national and international clients in the Direct Marketing, Call Center (Customer Care and Collections), BPO and CRM/E-CRM industries.
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Industry Head Hunters

Admin — Tue, 03 Mar 2009 17:03:24 +0000

Call Center Jobs.com

http://www.callcenterjobs.com

Resume Angel.com

http://resumeangel.com/…

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