Being a Call Center Employee
July 25, 2010 by Gail
Filed under Call Center Jobs, call center
Being a Call Center Employee
Customer service is not that easy as it may sound. In fact, it entails the willingness and strengths to carry out more than what is estimated. There is one thing which needs to be sorted out when it comes to deliver quality customer care service.
Be it inbound customer service or outbound customer service, it will always be the quality of service offered by the person who is delivering it. Yes, it is the call center representative and his or her quality service that stands to be significant in a BPO industry.
Achieve Excellence in Call Center Processes and Overcome the Challenges
July 14, 2010 by Gail
Filed under Call Center Jobs, call center
Achieve Excellence in Call Center Processes and Overcome the Challenges
By Ella Greens
Like any other business, call center outsourcing management go through unique obstacles. Only adept and thoughtful management can apply a unique approach to handle them. Generally they are of three types:
Please Login or Register to read the rest of this content.
Work at Home Agents – Distribute Your Contact Center and Tap Into This Unique Pool of Resources
March 24, 2010 by Gail
Filed under Call Center Jobs, Employee Coaching and Development, Employee Motivation
The last couple of years have seen an increase in the number of Home Based Virtual Contact Centers leveraged by the huge traction that the Work at Home agent’s business model is receiving from the industry.
Work at Home agents is not a new idea, in fact; companies have tried to implement this model for several years. What is changing? What are the drivers pushing this business model?
The question does not have an easy answer as each contact center will privilege the specific characteristics relevant to its business context. Nevertheless, there are some business drivers that can help describe why Work at Home agents is becoming such a prominent and strong reality.
Make a Lasting Impression at Job Interviews Using Questions
March 11, 2009 by Admin
Filed under Call Center Jobs
by Clay Barrett
Seth was just finishing an excellent interview. He had aced every question the panel threw at him. Questions ranged from how he had dealt with difficult customers to his management style; he even gave specific examples of how he had handled issues in the past.
The last question came up. It seemed to Seth more like a formality in contrast to the difficult questions he had already answered; yet this question could have been one of his most powerful allies in landing this position. That question was, “Do you have any questions for me?”
Please Login or Register to read the rest of this content.
Industry Recruiters
March 6, 2009 by Admin
Filed under Call Center Jobs
Industry Recruiters
Just Careers
Description: M.E.R. Inc. has been directly involved in the specialized industries through direct consulting and executive search and placement. We have been providing specialized executive search services for major local, national and international clients in the Direct Marketing, Call Center (Customer Care and Collections), BPO and CRM/E-CRM industries.
Please Login or Register to read the rest of this content.
Industry Head Hunters
March 3, 2009 by Admin
Filed under Call Center Jobs
Call Center Jobs.com
Please Login or Register to read the rest of this content.
