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The Main Difference Between Quality Control and Quality Assurance

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The phrases quality control and quality assurance are at times used interchangeably.

Choosing Consistent Metrics

When choosing metrics for a Six Sigma project, it’s vital that they are used consistently. Inconsistent use of metrics leads to rework and lost opportunities, which are generally discovered once a project ends. This contradicts directly with the intentions of Six Sigma, as the focus is meant to streamline processes and save companies money.

Call Centers – Cutting Waste

Six Sigma has proved useful in the service industry as well as in manufacturing. It has been successfully used in areas that were never explored earlier like sales, marketing, call centers etc.

Maximizing Call Center Resource Utilization With Six Sigma

Over the years, the Six Sigma quality improvement system has gained greater acceptance and applicability, covering almost all the various business domains that exist today.