
The phrases quality control and quality assurance are at times used interchangeably.
Call Center Performance Success Insider's Club
When choosing metrics for a Six Sigma project, it’s vital that they are used consistently. Inconsistent use of metrics leads to rework and lost opportunities, which are generally discovered once a project ends. This contradicts directly with the intentions of Six Sigma, as the focus is meant to streamline processes and save companies money.
Six Sigma has proved useful in the service industry as well as in manufacturing. It has been successfully used in areas that were never explored earlier like sales, marketing, call centers etc.
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