call center videos

Call Center Videos

“Call Center Videos That Improve Performance and Entertain!”

Sometimes it is just easier to sit back and learn while watching a video.  In this area, our webinar replays are posted.  Make sure you stop back by often because new replays are posting on a regular basis.  In addition, videos that are related to our industry are posted here.  Some funny and some educational, but always entertaining.

“3 Tactics To Drive Call Center Metrics North!”

Resources Mentioned in this video:

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Greg Meares
Managing Director - CallCenterBestPractices.com - Performance Connections, Inc
As a Sr. Consultant for Performance Connections, Inc., Greg's primary objective is to provide value to organizations that are focused on raising brand awareness. Additionally Greg works on improving the customer experience, through business process re-engineering, and call center best practices. Greg is an industry expert and is often called upon to provide his analysis and solution oriented approach to improving performance in the BPO and Call Center industry.
About The Author

Greg Meares

As a Sr. Consultant for Performance Connections, Inc., Greg's primary objective is to provide value to organizations that are focused on raising brand awareness. Additionally Greg works on improving the customer experience, through business process re-engineering, and call center best practices. Greg is an industry expert and is often called upon to provide his analysis and solution oriented approach to improving performance in the BPO and Call Center industry.