Welcome To Our Call Center Resources Area
Call Center Best Practices released a front-line leadership training program some time ago and we have received tremendous amounts of positive feedback regarding the effectiveness of this program.
You can find this program in complete details by visiting the Call Center Training link.
When we designed this program, we designed it to be used as either a complete training program, or on a focused skills improvement program. Meaning that you could take just one module and train or coach on that.
So what we did is to allow our members and call center professionals to only purchase what they need. Here’s our complete list of high performance coaching modules.
Call Center Performance Training Modules