The Performance Management Cycle has four elements: Setting goals and objectives, providing ongoing feedback, coaching, and performance reviews. These elements are described below.
Setting goals and objectives
The first element of the cycle is setting goals and objectives. This phase includes supervisor-employee meetings and discussions about the goals and objectives that will be measured during the review period.
One of the most important parts of the performance management process is the communication of these goals and objectives. If the representative is a new employee, the goals and objectives are clear; the efforts are focused on the employee meeting goals to be effective at their new position. If the representative is a more tenured employee the focus will be on meeting or exceeding existing goals, setting new goals and ongoing development.
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