Attendance Improved from 19% to 2%, Quality Went Up and So Did Overall Performance Using Call Center Games!

Using These 100 + Templates To Create Healthy Competition Improved
All Aspects Of Call Center Performance

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Overview of Call Center Games

Call Center Games at a Glance

Call Center Games – contains over 100 incredibly useful templates to improve all levels of performance.

Each template is designed to help motivate your team, which improves morale, resulting in improved sales performance.

Utilize this tool to drive any type of performance goal you may have.  It works well when multiple teams are all competing for the same goals, but works just as well within your team.

Here's What a Recent Customer Said...

My name is Yvette Rosendo and I have been a call center manager over 25 years. I purchased the call center games during my tenure at Prudential Insurance for my Call Center teams. I found the games to be interactive and quite motivating for my staff and I. The games provided friendly competition among the entire call center department. My favorite game was the Rummage Sale game and Two by Two. We change the games to meet our needs based on reaching improved AHT goals or decreasing ACW. The staff were engaged and tried to work harder to hit their respective goals when we held contests. I would recommend this product to all Contact Center managers and employees.

Yvette Rosendo , Senior Manager, Customer Service Operations

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Outstanding Approach To Productivity

If you are looking for new ways to motivate your team…if you are looking for new methods to make call center work fun and exciting… if you're looking for activities to boost morale and drive performance, look no further.

Call Center Games has over 100 templates to drive any type of call center goal you want to improve.

100% Satisfaction Guarantee

Call Center Best Practices Premium is a monthly billed membership site for call center professionals.  Our goal is to provide you and your team with the tools you need to drive performance in your call center and enjoy greater results.  You have a 30-Day No Question Asked Money-Back Guarantee!

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Welcome to Call Center Best Practices.  This site was designed to assist Call Center Professionals with resources, tips, tactics and performance enhancing tools to help drive call center performance to exceptional levels.

Greg Meares Performance Connections, Inc

FREE Templates To Test Out Call Center Games!

Wondering if Call Center Games Works?  Get Instant Access To Two Free Samples and Try It Out To See How Powerful It Is!

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What's Included With The
Premium Content Bonus?

  • Performance Tactic Articles

    Call Center Best Practices has over 36 categories with over 1229 total best practice articles for your use. Or if you know specifically what you are looking for, you can simply perform a search.

  • Weekly Videos

    Every week we will poll our members and publish a video to the members area that covers performance-related topics to help you improve performance at all levels in your call center.  Get your questions answered with this informative Q&A session that you can view at your leasure.

  • Monthly Webinars

    Each month our team will conduct a webinar to cover tops such as setting goals and objectives, team building, motivational tactics.  This is just to name a few.  You can watch these real-time, however if you cannot make it, these webinars will be recorded and provided in the members area.

  • Performance Tactic Articles

    Are you currently using SMART Goals?  If you haven’t heard of them, you are going to be in for a surprise.  If you have, then you are going to love this function.  We took the SMART goal setting process and put it online to help streamline your goal setting process with your agents.

  • Inbound and Outbound Models

    The team created both Inbound and Outbound pricing models that help you identify cost and revenue based on certain variables.  Simply plug in your numbers and expected KPIs then out comes your profitability.  No more guessing.  Use these online models to identify areas of opportunity.

  • Cost of Goods Model

    This is an outstanding model that should be used by all members of the call center leadership team.  With this resource, you can easily determine the ocst of your decisions regarding the personnel changes you make on the call floor and within the support function in your call center.


All of the tools in Call Center Best Practices Premium are outstanding and will lead you on the path of exceptional call center performance.  But there is one benefit that gets understated.

One of the most impactful benefits is that new content is added on a weekly basis.   This is protected for the members within the blog.  So the value of Call Center Best Practices Premium membership is inherent in the blog structure of the membership site.

"I am a management consultant, focused on Leadership Development and I've used the Leading For Results modules to improve performance."

Fran, Leadership Development

"Our bank used the tools and resources available on the Call Center Best Practices site to deliver a better customer experience."

Jack, Major Bank

"I started as a free member but soon realized the value of this content, I upgraded to the Premium Content, I wish I had done this sooner."

Cate, Major BPO Philippines

Our Goal and Objective…

Essentially many of our members utilize the CallCenterBestPractices.com membership portal to provide quick answers, ideas and strategies to everyday issues that may be encountered.

The depth of our information is extensive and covers a multitude of different yet critical informational categories.

1000's of Articles and Over 36 Different Categories!

Main Objectives (What You Can Expect):

  • Provide You and Your Team With a Resource To Help Improve Your Performance
  • Utilized As a Leadership Development Tool
  • Ongoing Call Center Performance Training
  • Bottom-Line: Provide You (and your team) As Recognized Performance Leaders!

30 Day Money Back Guarantee

Your purchase is 100% Risk Free.  If you're not happy for any reason, simply let our friendly support team know (via email) and we'll happily refund your money.

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Frequently Asked Questions...

How Do I Get The $1 Trial?


Simply go to the Check Out page and you will see that it cost $19.95, type in this code: PremiumTrial in the coupon code section and your trial period will be $1.  After 30-days, you will be billed $19.95 per month unless you request to discontinue.

Can I Cancel Anytime?


Yes!  There are no contracts and at any point in time you decide you no longer need CallCenterBestPractices.com then simply send a note by going to Contact Us and indicating you would to cancel and not be charged any longer.  That simple!  🙂

When Do I Get The Bonuses?


Bonuses will be available right after you register and set-up your account.  You will be directed to a welcome dashboard with a video explaining where everything is.  From there you will see your bonus section and will have access to them immediately.

What If I Can't Attend The Live Webinars?


No problem, we are all very busy.  Good news, all webinars are recorded and a replay is available in the members area.  You can use these as training tools with your front-line leadership team.

How Is The Content Delivered?


All content is delivered and displayed in our members area.  However, many of the articles are published on a platform that is protected.  Non-members will only see a very small piece of this content and the valuable content is protected for members only.  So if you see the full article, that means you have access.  Each week new content is added and you will receive an email with a link to the new content.

What Other Resources Do You Have?


You may not be interested in the Premium content, but you might need information regarding our other products.  You can find the other solutions here.  Call Center Games for team motivation, Call Center Leadership Development - training for your front-line leaders so they can drive performance, and Performance Management Process - discover the four stages of performance management and when to use them to drive performance.