In some call center’s AHT is a major focus.
The importance of effective call center AHT management can be argued to improve call center quality… if managed correctly of course. It also improves profitability because it is a critical factor in pricing models.
So what are the “best practices” when trying to reduce AHT?
The following is a list of 10 things your call center can do right now to help reduce and manage AHT. In addition, you can download the list in a PDF format.
Please Login or Register to read the rest of this content.
I am trying to learn ideas and techniques to reduce my AHT at work
what are the tips on lowering aht
I am a Team Lead working for a tech support. I am very keen in understanding the challenges in a call center and love to get a work around.
Hi,
I am working as a Assistant Team Leader post, My group AHT is getting very high as per my SLA. Can u help me out.
Santosh Kumar SIngh
Thank you for the comment. We know it can be tough when you are starting out with a team with high AHT. Were you able to try any of the tips in the post? While a few of these best practices seem almost to simple, they really can help reduce AHT.
Don’t forget to manage by walking around- you may be surprised by just how many agents put customers on hold(to carry on side conversations with fellow workers) needlessly driving up their handle time.
good, pls share the tips
Keep an eye out for more tips on reducing AHT- we know it is a challenge.
NEED SOME GOOD TIPS TO LOWER AHT WITHOUT PUTTING PRESSURE ON CSR’S
Need good tips on AHT
You’ve done it once again! Amazing writing.
Thank you for the comment. We know it can be tough when you are starting out with a team with high AHT. Were you able to try any of the tips in the post? While a few of these best practices seem almost to simple, they really can help reduce AHT. Don’t forget to manage by walking around- you may be surprised by just how many agents put customers on hold(to carry on side conversations with fellow workers) needlessly driving up their handle time.
+1
I can’t find the PDF file 2 download
most of the agensts not have complete product knowledge and they are put customer on hold and calls there managers to solve the query so AHT will go to higher
if you wants to reduce your AHT you have to clear all the product douts
if you wants to reduce your AHT you have to clear all the product douts and please cancentrate unique calls verbiages ,use easy language for giving information to the customers ,for more tips contact 9993834006
regards
Praveen Kumar
process trainer .
I been trying to reduce AHT for my team but nothing seems to be working.
If AHT reduces CR suffers. Any good tips on how I can balance them out. I would be very greatful. Thanks in advance.
I think all of us have been in the same situation at one time or another. Let’s post this request out to the other followers and see what advice we can provide to you.