By Cyrus Bilimoria
Outsourcing generally has been a thorny issue. It has grabbed headlines, sparked off heated political debates and has been accused of costing Americans their jobs.
But one thing is for sure. One cannot wish it away in today’s scenario. It’s there and it is going to be around. So let’s take a good look at how we can make best use of it.
There is no doubt outsourcing to BPO (business process outsourcing) companies has its merits. But it is not a panacea for all ills, and certainly not a magic wand for instant profitability. Remember, when you are handing over your crucial back end administration or customer care or accounting work to a firm outside the country, you have to be doubly sure the BPO company is trustworthy and will actually deliver.
Hence, before you decide to opt for outsourcing, it is essential to make a realistic assessment of why exactly you want it.
Let me put it simply. Do you want to outsource to cut costs? Or do you want to tap the talented and skilled manpower reserves existing outside of the US?
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