Author Archives: Gail
Effective communication skills in the workplace lower stress and improve productivity. However, some employees can sabotage a positive workplace atmosphere with their negative communication habits.
No business can afford to have unhappy employees. Employees who aren’t satisfied with their job are less productive and more likely to “spread” their unhappiness
It is the responsibility of IT personnel to convey what can and cannot be done easily from a technological standpoint.
Call center desktop software helps agents move quickly and easily through the multitude of desktop applications needed to do their jobs well and focus on the customer experience.
Most companies start FCR programs to cut costs. With the average cost per call at around five dollars, each call avoided is five dollars saved ..
Working with IT Outsourcing services can be extremely beneficial to companies beyond cost effectiveness. Here is a further look at the many advantages of working…
Team building is too often looked upon as “some things” to do instead of “some ones” to become.
“Toughen up, cupcake” is a common mantra when we’re faced with challenges and need a little courage.
If you are looking to assess leadership in your company dont settle for a traditional performance evaluation carried out by a member of management. 360 degree feedback offers an in-depth assessment from a number of sources, exposing areas for development which may otherwise have been missed.
It may be hard to believe but, three seconds can be enough time to turn a confrontation into a conversation!
Page 1 of 84