Author Archives: Gail


Workplace Communication: How to Deal With Workplace “Snipers”

Effective communication skills in the workplace lower stress and improve productivity. However, some employees can sabotage a positive workplace atmosphere with their negative communication habits.

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5 Steps to Better Employee Relations

No business can afford to have unhappy employees. Employees who aren’t satisfied with their job are less productive and more likely to “spread” their unhappiness

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How to Help Bridge the Gap Between Management and IT

It is the responsibility of IT personnel to convey what can and cannot be done easily from a technological standpoint.

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Desktop Analytics – Call Center Improvements at the Micro-Level

Call center desktop software helps agents move quickly and easily through the multitude of desktop applications needed to do their jobs well and focus on the customer experience.

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The Five Fundamentals of a Successful FCR Program

Most companies start FCR programs to cut costs. With the average cost per call at around five dollars, each call avoided is five dollars saved ..

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IT Outsourcing Services: 5 Benefits, Beyond Being Budget Friendly

Working with IT Outsourcing services can be extremely beneficial to companies beyond cost effectiveness. Here is a further look at the many advantages of working…

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Team Building: Meaning Motivates

Team building is too often looked upon as “some things” to do instead of “some ones” to become.

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Buttercream Frosting And Cupcakes In Leadership Growth

“Toughen up, cupcake” is a common mantra when we’re faced with challenges and need a little courage.

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Give a Really Thorough Performance Evaluation With 360 Degree Feedback

If you are looking to assess leadership in your company dont settle for a traditional performance evaluation carried out by a member of management. 360 degree feedback offers an in-depth assessment from a number of sources, exposing areas for development which may otherwise have been missed.

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The Difference a Response Makes

It may be hard to believe but, three seconds can be enough time to turn a confrontation into a conversation!

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