Telax Hosted Call Center is North America’s leader in hosted call center solutions. Telax services enables clients to reduce costs and improve efficiency, so that they can do more with their most critical resource.
Next Steps To Your Call Center Success
July 1, 2011 By 4 Comments
I hope you had an opportunity to look around and get a feel for all of the great call center content. Our aim is to support your goals. Call Center Best Practices will help you and all levels of your organization.
Call Center Leadership Resources
June 29, 2011 By 2 Comments
“Deliver Outstanding Results With These Call Center Resources!” Often times I am faced with a problem or challenge and wished I had a tool to help me quickly get past it. Many times I had to develop my own. This page is dedicated to showing you other call center resources that may help you with [...]
Call Center Videos
June 29, 2011 By Leave a Comment
Call Center Videos That Improve Performance and Entertain! Sometimes it is just easier to sit back and learn while watching a video. In this area, our webinar replays are posted. Make sure you stop back by often because new replays are posting on a regular basis. In addition, videos that are related to our industry are posted here. Some funny and some educational, but always entertaining.
What’s New With Call Center Best Practices
June 29, 2011 By 3 Comments
Attention Call Center Professionals: Are You Working Smart or Are You Working Hard? Let’s be honest, working in a Call Center (Contact Center) environment can be challenging, to say the least. Having a resource, loaded with Call Center Best Practices and tools, will save you time and frustration.
IMPROVING SALES in your CALL CENTER
October 15, 2009 By 1 Comment
How To Use The Online SMART Goals Form
September 6, 2009 By 4 Comments
12 best practices of high selling call centers
July 24, 2009 By 6 Comments
Most likely your center has changed their model to this or are moving in this direction. No matter the case, this article falls under the Call Center Best Practices category.
Please comment at the end of this article with your thoughts…
BPO Philippines Call Center Outsourcing Boom
July 17, 2009 By 20 Comments
Recently I was doing some research about doing business in the Philippines and I came across this article and thought you may be interested. Currently, the Philippines is growing like crazy due to 3 major reason:
1. American and UK customers have rejected the notion of India as a source of quality Voice support.
2. The global recession, and especially the hurt US companies are feeling now
3. Quality, well spoken agents. They have a strong influence from the US culture.
Positive Leadership Call Center Style
March 31, 2009 By Leave a Comment
We just added Module two in our series of Call Center Leadership! Module Two is focused on Positive Leadership for call center managers. It is filed under call center training. Positive Leadership demonstrates the difference between influence and authority, the connection between self esteem and success, helps develop motivational strategies, explains the power of positive [...]
