
Telax Hosted Call Center is North America’s leader in hosted call center solutions. Telax services enables clients to reduce costs and improve efficiency, so that they can do more with their most critical resource.
Call Center Performance Success Insider's Club

“Deliver Outstanding Results With These Call Center Resources!” Often times I am faced with a problem or challenge and wished I had a tool to help me quickly get past it. Many times I had to develop my own. This page is dedicated to showing you other call center resources that may help you with [...]

Call Center Videos That Improve Performance and Entertain! Sometimes it is just easier to sit back and learn while watching a video. In this area, our webinar replays are posted. Make sure you stop back by often because new replays are posting on a regular basis. In addition, videos that are related to our industry are posted here. Some funny and some educational, but always entertaining.
Many different theories and training modules exist in Call Centers and other Sales Businesses to improve sales performance. If you are in the business of growth, cutting edge tools and training to improve these results is critical to the success of your employees and your organization.
Call Center Best Practices has two resources that will help you understand the process and more importantly help you effectively create SMART goals on on the fly. Both resources can be found in the SMART Goals section.
Most likely your center has changed their model to this or are moving in this direction. No matter the case, this article falls under the Call Center Best Practices category.
Please comment at the end of this article with your thoughts…
Recently I was doing some research about doing business in the Philippines and I came across this article and thought you may be interested. Currently, the Philippines is growing like crazy due to 3 major reason:
1. American and UK customers have rejected the notion of India as a source of quality Voice support.
2. The global recession, and especially the hurt US companies are feeling now
3. Quality, well spoken agents. They have a strong influence from the US culture.
We just added Module two in our series of Call Center Leadership! Module Two is focused on Positive Leadership for call center managers. It is filed under call center training. Positive Leadership demonstrates the difference between influence and authority, the connection between self esteem and success, helps develop motivational strategies, explains the power of positive [...]
"Get The Secrets Of The Most Successful Call Center Leaders and Learn How Easy … [Read More...]

Using Call Center Best Practices to advertise your brand and/or to assist you with Search Engine … [Read More...]
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