By Carole Sue Jones
Are you listening, really listening? Knowing that the human brain can process information four times as fast as the mouth can speak; listening becomes a skill that requires attention and practice, and a skill that is essential to all CallCenter employees. We listen to gather facts, form opinions, make decisions and lend support. We listen to get a response, clarity about a task, or to improve communication. Being a good listener means focusing, while using control and concentration to review critical data. So how do we become effective listeners?
Levels of Listening
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