Ad Hoc Monitoring Forms
Mariam Webster Definition of Ad Hoc- 1 a : concerned with a particular end or purpose b : formed or used for specific or immediate problems or needs
An ad hoc monitor form is a tool, or tracking device created to track specific criteria to capture additional data that is needed for feedback. An ad hoc form can be used in conjunction with, or to replace the existing monitor form to measure a specific aspect of the call flow. The data captured is not limited to rep behavior, but can also track feedback or reactions from the customer.
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