About Call Center Best Practices

Welcome Call Center Professionals,

In early 2006 I formed my second Corporation. This time I was focused on providing leadership developmental tools, resources and tactics for those interesting in improving their skills and the performance results of their teams and Call Center.

The company, Performance Connections, Inc began to develop a Call Center / Contact Center portal as a place to share and store call center best practices. This site has undergone many changes and just recently me and my team have updated the content, as well as the site, to make it much more user friendly.

Essentially many of our members utilize the CallCenterBestPractices.com membership portal to provide quick answers, ideas and strategies to everyday issues that may be encountered. The depth of our information is extensive and overs a multitude of different yet critical informational categories.

For instance, we have over 36 categories with over 1229 total best practice articles for your use. Or if you know specifically what you are looking for, you can simply perform a search.

All this information is offered under the FREE account sign-up. Can you imagine what the paid for membership offers?

CallCenterBestPractices.com offers 4 levels of membership designed to support your needs and level of support you are looking for. Below you find the breakdown, however if you are looking for more detail I recommend you visit our Best Practice page. There you can get a strong idea of all of our resources.

Powerful Levels of Support

FEATURE

Price
Detail
VIP Articles
Community
Jobs
SMART Goals
Cost Model
Modeling
Videos
TL Tools
Train MODS
VIP Webinars

Free

Free
Monthly
YES
YES
YES
No
No
No
No
No
No
No

Silver

$9.95
Monthly
YES
YES
YES
YES
YES
YES
No
No
No
No

Gold

$17.00
Monthly
YES
YES
YES
YES
YES
YES
YES
YES
No
No

Platinum

$27.00
Monthly
YES
YES
YES
YES
YES
YES
YES
YES
YES
YES

Consulting, Leadership Development and Identifying Efficiencies

One of my passions is developing call center leaders on many of the best practices shared by successful industry leaders. These are proven skills and tactics that deliver proven results. In fact, me and my teams used these 15 modules to knock off two other vendors clients were using and to dominate performance and the leader for all 5 of our major accounts with-in our company. This stuff works!

Here are the modules that we have covered, and that have been included into our Platinum Membership. Check them out…

Leading For Results:

Additionally, I developed a set of templates called Call Center Games – they were designed to improve morale, performance, and ultimately goal achievement.

Call Center Games:

I originally put together Call Center Games to help team leads and other leaders utilize games and competitions to help foster a healthy, yet comeptitive environment that is focused on delivery exceptional performance results. Call Center Games provides performance competition templates to help drive sales, QA, Retention, CSAT, and other performance related KPI’s.

This use to be a product that was sold as a stand alone product, but just recently our team decided to add it into the membership program. If you decide to become a Gold member or above you will get access to these templates. :-)

Consulting and Leadership Development

CallCenterBestPractices.com is proudly designed and managed by Performance Connections, Inc.

PCI is dedicated to Leadership Development and improving efficiencies in call centers. That is why we developed this membership site.

However, PCI also provides leadership development webinars, training and consultant services. If you would like to learn more about our consultant services please contact me here: Contact