About Call Center Best Practices

Discover Top Call Center Best Practices That Drive Performance
and Initiate Goal Achievement...

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Discover The #1 Most Effective Call Center Best Practice Solution

Do You Want To Improve Performance in Your Call Center?  I Reveal The Most Critical Tactic Here…

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Tools & Resources For Call Center Professionals

These Call Center Resources Will Help Call Center Performance

Call Center Membership

Call Center Best Practices Premium Content

Leadership Development

Call Center Leadership Development

Call Center Games

Call Center Games

Perf. Management

Call Center Performance Management Process

Background on Call Center Best Practices

Discover How To Use Call Center Best Practices To Improve Your Call Center Results

The Beginning

Call Center Best Practices Is All About Providing valuable information at your finger tips!

Performance Connections, Inc first established as a Contact Center / BPO eifficency consultant firm began to develop this Call Center / Contact Center portal as a place to share and store call center best practices.

This site has undergone many changes and just recently, me and my team, have updated the content, as well as the site, to make it much more user-friendly.

Value Add

  • 1300 Articles Designed To Provide You Tips and Tactics To Improve Your Team or Call Center's Performance
  • Broken Down In 36 Different Categories
  • SMART Goals Online Form To Quickly Provide Goals and Objectives To Your Agents, So Focused Is Placed on Results
  • Cost of Goods Modeling
  • Inbound Project Modeling
  • Outbound Project Modeling
  • Monthly Call Center Performance Focused Webinars
  • Weekly Tips and Tactics Video Focused on Tools and Resources For Your Team Leads, Supervisors and Managers

Our Objective For You

Essentially many of our members utilize the CallCenterBestPractices.com membership portal to provide quick answers, ideas and strategies to everyday issues that may be encountered.

The depth of our information is extensive and covers a multitude of different yet critical informational categories.

1000's of Articles and Over 36 Different Categories!

The value of the Call Center Best Practices Memberships is substantial.  This Content is the smart choice for any Call Center Professional.

Focus On Your Customer

Check out our recent call center best practices content and connect!


#1 Call Center Leadership Development

15 Modules of Critical Call Center Leadership Development Inside

“Call Center Training based on “Best Practices” Will Always Outperform the other methods”

If Performance is an issue in your Call Center Then Discover How This Training Will Benefit You! If you want a complete system to drive greater performance then you need to take action now...

"Whenever I am on a Client engagement and Leadership Development comes up, I always recommend, Leading For Results.  This program is exceptional!"

Joe, Sr. Business Consultant

"Leading For Results is very powerful.  I ran my team leads through the training and almost immediately we started seeing better results."

Lisa, Major Retail Chain

"One thing I have learned while conducting client visits is that many organizations do not do a good job with Leadership Development.  Leading For Results solves this problem"

Patrick, Business Consultant

Frequently Asked Questions...

Who Is Call Center Best Practices For?


Call Center Best Practices is designed for call center professionals.  This is a portal that offers call center tips, tactics and resources to improve results in all aspects of running, working in and managing a call center. We offer premium contact and you can click here to learn more.

I urge you to spend time on this site and look around.  You will discover great tips and tactics.

What Resources Does The Site Have?


Call Center Best Practices focuses on call center performance:

What Is Call Center Best Practices Premium?


Our premium content is what makes call center best practices so special.  You will have access to advance tips, tactics and resources that non-members do not.  If you work in the call center industry, no matter what level, you'll find tremendous value from being a premium member.

Where Is Most of the Call Center Content?


The content is made up of several areas.  First we have some content on single pages (you will have access to the info in the members area) other content is built into our content delivery system and based on the membership you have determines what you have access to and can see. For instance, our webinars and replay are posted in our back-office and content delivery system.  It works seamless.  You will enjoy it.

Is There a Special Offer for Premium Content?


Yes, but once you hit the page there is a timer.  So the offer is for action takers.  If you sign-up during the time period allotted, you can save 18.95 and take a test drive for $1.  That is a great deal to sign-up, enjoy the content and kick the tires.  If it is not for you just send a request to cancel by using this Contact Form.

Do You Offer Consulting Services?


Yes, Greg Meares, provides additional consulting services and provides pre-services assessments. If you would like to learn more then simply contact Greg using the following contact form.