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A Plan For Staff Retention Through Better Hire Decisions

July 31, 2010 By Leave a Comment

In the traditional business community, the cost benefits of a more precise hiring process have been repeatedly established. Our project aims to take some of these tools and use them in a human service context.

Filed Under: Employee retention, Human resources Tagged With: , , , , , , , , ,

Human Resources – How To Deal With Misconduct

July 31, 2010 By Leave a Comment

An important role of the manager is to discipline their staff. Disciplining can relate to performance related tasks or it can relate to the more serious issue of misconduct. Find out more about disciplinary procedures and how to deal with staff that are insubordinate.

Filed Under: Employee retention, Human resources Tagged With: , , , , , , , , ,

How Effective Leaders Use Positive Reinforcement For the Greatest Effect

July 28, 2010 By Leave a Comment

There are many things that differentiate the effective leader from the ineffective one. Probably, the most important differences are in the use of positive reinforcement. This article points out the effect of specific leadership behavior.

Filed Under: Call Center Manager, Employee Motivation Tagged With: , , , , , , , , ,

Call Centers – Cutting Waste

July 28, 2010 By Leave a Comment

Six Sigma has proved useful in the service industry as well as in manufacturing. It has been successfully used in areas that were never explored earlier like sales, marketing, call centers etc.

Filed Under: Call Center, Six Sigma Tagged With: , , , , , , , , ,

We Waste Too Much Money on Ineffective Training Courses

July 27, 2010 By Leave a Comment

There are many aspects of training that can only be effectively carried out on the job. Yet when you look around, you will find hundreds of thousands of training courses and training programs that attempt to train people in skills that involve other people without the other people. This article explains why these training courses are a total waste of money.

Filed Under: Call Center Training Tagged With: , , , , , , , , ,

Maximizing Call Center Resource Utilization With Six Sigma

July 26, 2010 By Leave a Comment

Over the years, the Six Sigma quality improvement system has gained greater acceptance and applicability, covering almost all the various business domains that exist today.

Filed Under: Call Center, Six Sigma Tagged With: , , , , , , , , ,

Trusted and Tried Tips to Reduce the Costs of Call Centers

July 26, 2010 By Leave a Comment

Assign team power and responsibilities alike. In failure or success, let them take over. This will help to increase the performance levels across all levels like- quality training, HR, Scheduling.

Filed Under: Best Practices, Call Center Tagged With: , , , , , , , , ,

The Need for Call Center Services, Training and Tools

July 25, 2010 By Leave a Comment

While service industry is booming, call center services and training has become very important. A call center is but a telephone-receiving station that serves as customer a voice-based customer support center for various clients.

Filed Under: Call Center, Call Center Training Tagged With: , , , , , , , , ,

Being a Call Center Employee

July 25, 2010 By Leave a Comment

Customer service is not that easy as it may sound. In fact, it entails the willingness and strengths to carry out more than what is estimated.

Filed Under: Call Center, Call Center Jobs Tagged With: , , , , , , , , ,

How to Deal With Defiant Employees

July 24, 2010 By Leave a Comment

As a management team, do you have problem dealing with defiant employees? This type of incidents have to be handled immediately, tactfully and professionally.

Filed Under: Employee Coaching and Development, Human resources Tagged With: , , , , , , , , ,
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