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Effective Management – Using SWOT Questions to Engage Your Staff in Improving Processes

June 30, 2010 By Gail Leave a Comment

I’ve recently been working with a group of managers who are finding it difficult to encourage their staff to evaluate their working processes in order to generate ideas for improvement (asking the question ‘what improvements can you think of’ was getting them nowhere fast!).

Filed Under: Change Management, Performance Management Tagged With: effective management, effective management 8211 using swot questions to engage your staff in improving processes, minute management toolkit, Performance Management, Process Improvement, quality of service, structured approach, SWOT, swot questions, team leaders

14 Things a Leader Must Do

June 30, 2010 By Gail Leave a Comment

14 tips are provided to help leaders get in touch with their employees and clients to ensure organizational success.

Filed Under: Best Practices Tagged With: 14 things a leader must do, company, company facebook page, management, management best practices, management tips, motivate others, tough times, tough times people, true team environment

High Performance Culture Starts With Onboarding New Employees

June 29, 2010 By Gail Leave a Comment

The more productive our employees are and the fewer mistakes they make will increase the output. The result is we will be able to get more done with fewer resources.

Filed Under: Call Center Training, Human resources Tagged With: high performance, High Performance Culture, high performance culture starts with onboarding new employees, hiring new employees, new employee, new employees, new hires, onboarding process, performance culture, performance metrics

Leading Change – The Importance of Showing the Route

June 29, 2010 By Gail Leave a Comment

As a leader, sooner or later you will be involved in, or even leading, some form of significant change. The challenge of leading change is significant. The reason for this is quite simply that most of us are to some extent change resistant. As a result, it can often feel like you are pushing a heavy rock uphill.

Filed Under: Call Center Manager Tagged With: big picture terms, business experience, business world, change management, free weekly leadership, leadership and management, leadership capability, Leading Change, leading change 8211 the importance of showing the route, management success tips

Create a Vision For Your Customer Service Training

June 28, 2010 By Gail 1 Comment

Back this vision up with customer service training and other measures and you can transform your business for the better.

Filed Under: Call Center Training, Customer Care Tagged With: create a vision for your customer service training, customer service, customer service training, engaging service vision, excellent customer service, raffles staff members, service training programs, service vision, training, valuable customer service

Performance Vs Happiness – Is it As Simple As Basic Manners and Human Understanding?

June 28, 2010 By Gail Leave a Comment

Your staff happiness is one of the most important KPI’s for your business. Why is it then that so many business professionals do not invest the necessary time in our working week

Filed Under: Employee retention Tagged With: back to the drawing board, business owners, coach staff members, employee attrition, employees happiness levels, estate training arenas, performance vs happiness 8211 is it as simple as basic manners and human understanding, reducing employee turnover, small business owners, the work

How to Get Started on Delegation

June 27, 2010 By Gail Leave a Comment

Here’s a 3 step process that can help to identify what you could delegate, who you could delegate to and how much of a task you could delegate. It’s all about making that start!

Filed Under: Employee Coaching and Development Tagged With: delegated task, delegation, how to get started on delegation, management, management training series, minute management toolkit, team member, team member share, team members, the

Coaching Does Not Occur in a Vacuum – Successful Coaching Involves Six Key Stages

June 25, 2010 By Gail Leave a Comment

Coaching does not just happen without an organizational culture that supports coaching and a coaching plan. Successful coaching involves six key stages.

Filed Under: Employee Coaching and Development Tagged With: Coach, coaching, coaching does not occur in a vacuum 8211 successful coaching involves six key stages, coaching plan, coaching process, individual behavior, measure employee progress, motivation, successful coaching, the manager

Why it is Good Business to Take Time For Training – How Team Training Improves Team Performance

June 25, 2010 By Gail Leave a Comment

Employees are usually thrown into team situations and expected to perform effectively, both as individual contributors and as members of the team.

Filed Under: Call Center Training Tagged With: conflict management styles, deborah spring laurel, Employee Training, good business, team members, team Training, training, training activities, training improves team, why it is good business to take time for training 8211 how team training improves team performance

Overcome Your Overwhelm – 5 Practical Tips For Productivity

June 24, 2010 By Gail Leave a Comment

Do you ever find yourself challenged by the day-day lists of life projects, tasks, priorities and to-do’s? To-Do’s, finances, getting things done and feeling overwhelmed have become a common theme to many of my client’s.

Filed Under: Best Practices Tagged With: co-active coaching, increased productivity, massage therapy, mind body connection, neurolinguistic programming, overcome your overwhelm 8211 5 practical tips for productivity, overwhelm, stott pilates instructor, time management, time management tips

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