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Welcome to the Wonderful World of Webinar

May 31, 2010 By Gail Leave a Comment

You need to communicate some important information quickly to your staff who are scattered about the globe working in different locations in different time zones. What to do?

Filed Under: Call Center Training, Employee Coaching and Development Tagged With: Blended Learning, instructional design services, management training consultant, new product information, running training, training, training books, training course, training with Webinar, welcome to the wonderful world of webinar

Ice Breakers – Creating Conditions For Active Listening

May 30, 2010 By Gail Leave a Comment

The content and timing of using an ice-breaker doesn’t need to be given excessive consideration – as some individuals instinctively understand how to implement an ice-breaker. With minimal training, others can easily learn this skill as well.

Filed Under: Call Center Training Tagged With: Active Listening, business success strategies, forms of communication, ice breakers, ice breakers 8211 creating conditions for active listening, ice-breaker, insert ice-breakers, trainer tips, training, training tips

Manager As a Facilitator 1

May 30, 2010 By Gail Leave a Comment

The argument about how much “process versus content” skills are required by facilitators is an on-going discussion but generally a facilitator uses more process than content skills as opposed to a chair of a meeting who will generally use more content than process skills.

Filed Under: Call Center Training Tagged With: content skills, decision-making skills, disruptive group members, Facilitator, group decision making, instructional design services, manager as a facilitator 1, process skills, training, training techniques

Enhance Your Leadership Skills With Active Listening

May 30, 2010 By Gail Leave a Comment

An ice-breaker will make the parties involved feel relaxed and also set the right tone for a meeting to proceed.

Filed Under: Employee Coaching and Development Tagged With: Active Listening, business success strategies, enhance your leadership skills with active listening, forms of communication, ice-breaker, ice-breakertips, leadership skills, presentations, speaking, training

Make the Training “Stick”

May 29, 2010 By Gail Leave a Comment

Too often participants get out of the classroom and forget all about what they learned. Those new skills and knowledge are not always applied back on the jobToo often participants get out of the classroom and forget all about what they learned. Those new skills and knowledge are not always applied back on the job

Filed Under: Call Center Training Tagged With: action plan, effective teamwork class, Employee Training, experience coaching individuals, group coaching sessions, Make the Training "Stick", make the training 8220stick8221, new skills, training, training workshop

Call Center Performance Management – 18 Fundamental Tried and Tested Formulas

May 27, 2010 By Gail 1 Comment

This is a critical and bottom line measure to calculate the efficiency and workload stamina of a call center. How much effort, facility, money and labor you have put in one call and what you are getting back out of it can be a real eye opener shot for any call center which boasts about success.

Filed Under: Call Center, Performance Management Tagged With: Call Center, call center performance, Call Center Performance Management, call center performance management 8211 18 fundamental tried and tested formulas, center outsourcing services, center performance management, Outsourced Call Center, Performance Management, performance management problem, performance management techniques

Is Action Learning the Way of the Future?

May 26, 2010 By Gail Leave a Comment

The question that is constantly asked, “How can we help our people to develop the range of skills necessary to not only survive but to progress in the current unstable and difficult business environment?”

Filed Under: Call Center Training, Employee Coaching and Development Tagged With: Action Learning, action learning questions, common training methods, employee development, Employee Training, is action learning the way of the future, on-line training courses, taking the time, training, training room

How a Leader Can Recognize the Success of the Team

May 26, 2010 By Gail Leave a Comment

In reality, the team itself is the best position to assess a successful team. There are a number of things the leader can do to assess the performance of the team. To decide how your team is working, check out some of the following factors and assess their performance against them. This article shows how to monitor the performance of their team.

Filed Under: Employee Coaching and Development Tagged With: coaching, employee coaching, ever-changing workplace environment, how a leader can recognize the success of the team, informal social occasion, on-line training courses, team, team coaches, team leaders, team members

How to Engage Adult Learners – Six Steps to Adult Learning Success

May 25, 2010 By Gail Leave a Comment

If we want adults to feel involved so that learning will occur, there are six training design steps that will achieve the necessary level of involvement and set them up for success.

Filed Under: Call Center Training Tagged With: adult learning, adult learning success, different learning levels, Employee Training, how to engage adult learners 8211 six steps to adult learning success, Learning, learning activities, training, training design steps, unsuccessful learning experiences

Coaching Does Not Occur in a Vacuum – Successful Coaching Involves Six Key Stages

May 25, 2010 By Gail Leave a Comment

Coaching does not just happen without an organizational culture that supports coaching and a coaching plan. Successful coaching involves six key stages.

Filed Under: Employee Coaching and Development Tagged With: coaching, coaching does not occur in a vacuum 8211 successful coaching involves six key stages, coaching plan, coaching process, employee coaching, measure employee progress, successful coaching, team coaches, team leaders, the manager

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