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Necessary Initial Steps For Setting Up a Mentoring Program For Your Organization

April 30, 2010 By Gail Leave a Comment

This article provides you some initial questions to be asked and plans to consider developing prior to the roll out of the mentoring program.

Filed Under: Call Center Training, Employee retention, Human resources Tagged With: employee mentoring, Mentoring, mentoring program, necessary initial steps, necessary initial steps for setting up a mentoring program for your organization, new hire, new hire mentoring, New Hire Orientation, new hire training, program

Corporate Training – This is Customer Service Success

April 30, 2010 By Gail Leave a Comment

Have you ever heard the saying that the customer is always right? Of course you have. Your customers keep preaching that to you. But let me let you in on a little secret. It’s not true.

Filed Under: Call Center Training, Customer Care Tagged With: corporate training, corporate training 8211 this is customer service success, customer, customer service, customer service success, customer service training, good ole sam, outstanding customer service, pronged definition, service success

Employee Retention – Steps to Take Now to Retain Later

April 29, 2010 By Gail Leave a Comment

You can take a few simple, yet effective measures to guarantee your employee’s loyalty to you.

Filed Under: Employee Motivation, Employee retention Tagged With: employee, Employee Engagement, Employee Motivation, Employee Retention, employee retention 8211 steps to take now to retain later, employee turnover, engaging employees, future career path, increasing employee morale, other cost-effective measures

Get Clear About Blended Learning

April 28, 2010 By Gail 1 Comment

How do we define “blended learning”? Why is it so difficult to get our heads around it? It’s what we’ve been doing in training for some time now but we’re increasing seeing great results from using these methods, especially cost and time savings.

Filed Under: Call Center Training Tagged With: adult learning theory, Blended Learning, employ culinary metaphors, Employee Training, get clear about blended learning, infinite variety offer, Learning, learning objectives, rrefresher training, social networking media

Positive Employee Relations – Happiness at Work Quiz

April 28, 2010 By Gail 6 Comments

A reporter recently asked if I had a “quiz” to determine whether or not you had a happy workplace. I told her I don’t think you can really determine such a complex question with a quiz, but that our survey research did give some starting points

Filed Under: Employee Motivation, Employee retention Tagged With: Employee Engagement, Employee Motivation, employee relations, Employee Retention, employee turnover, engaging employees, happiness at work, increasing employee morale, positive employee relations, positive employee relations 8211 happiness at work quiz

Understanding the Corporate Culture – Key Questions to Ask Yourself

April 28, 2010 By Gail Leave a Comment

All new employees need to take time to understand the culture of the corporation they are joining. Certainly, you should ensure there is a fit before you accept the job. Once you determine the fit is there, and you accept the position, take some time in the beginning to understand how things work – formally and informally – within the organization.

Filed Under: Call Center Manager Tagged With: call center employee, corporate culture, hiring, Human resources, key business priorities, leadership team, organization, project management, the key, understanding the corporate culture 8211 key questions to ask yourself

Leadership Essentials in a Recovering Economy

April 27, 2010 By Gail Leave a Comment

Leadership has an unusual opportunity to keep the organization from slipping financially, emotionally and productively, and actually thrive during an irregular economy. Here are five practices that will help lay the foundation for future growth.

Filed Under: Call Center Manager Tagged With: employee, Employee Retention, employee turnover, engaging employees, increasing employee morale, leader, leadership essentials, leadership essentials in a recovering economy, motivation, professional employer organization

Long-Term Organizational Success Requires Employee Engagement

April 26, 2010 By Gail Leave a Comment

Employee engagement can be fundamentally defined as the emotional connection a person has with their organization that influences the level of exertion in any position.

Filed Under: Employee Coaching and Development, Employee Motivation Tagged With: employee, Employee Engagement, Employee Retention, employee turnover, engaging employees, increasing employee morale, long-term organizational success, longterm organizational success requires employee engagement, motivation, organizational success

Roles Of A Team Leader – Discover Just What Is Expected Of You

April 26, 2010 By Gail Leave a Comment

It is common for anyone half decent to get the promotion to Team Leader. But this job can be dangerous for you if you don’t know the territory. In this article, I’ll tell you how to get the most out of it and avoid the pitfalls.

Filed Under: Call Center, Call Center Metrics, Employee Coaching and Development Tagged With: Call Center, Call Center Employees, call center management, leadership training world, new team leader, Performance Management, roles of a team leader 8211 discover just what is expected of you, senior management leadership, team leader, Team Management

Employee Retention – 9 Unnecessary Reasons Employers Lose Good Employees

April 24, 2010 By Gail Leave a Comment

Even good employers lose good employees, including employees who leave because their spouse takes a new position in another city or state.

Filed Under: Employee retention Tagged With: Employee Engagement, Employee Motivation, Employee Retention, employee retention 8211 9 unnecessary reasons employers lose good employees, employee retention issue, employee retention manager, employee turnover, engaging employees, increasing employee morale, unnecessary reasons employers

Necessary Initial Steps For Setting Up a Mentoring Program For Your Organization

Corporate Training – This is Customer Service Success

Employee Retention – Steps to Take Now to Retain Later

Positive Employee Relations – Happiness at Work Quiz

Understanding the Corporate Culture – Key Questions to Ask Yourself

Leadership Essentials in a Recovering Economy

Long-Term Organizational Success Requires Employee Engagement

Roles Of A Team Leader – Discover Just What Is Expected Of You

Employee Retention – 9 Unnecessary Reasons Employers Lose Good Employees

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