2010 | CallCenterBestPractices.com

The Language of Employee Engagement: Stop Using “Drive” Start Using “Facilitate”

December 31, 2010 By Gail Leave a Comment

Start using the word facilitate in place of the word drive. It will make a huge difference in how you think about your role as a leader. It will open up new ways to working with people and will create new opportunities for improvement.

Filed Under: Employee Motivation, Employee retention, Human resources Tagged With: employee, Employee Engagement, employee engagement geek, employee engagement model, employee morale, Employee Motivation, performance appraisal process, sustainable employee engagement, talent management programs, the language of employee engagement stop using 8220drive8221 start using 8220facilitate8221

Low Employee Motivation – Is This Your Fault?

December 31, 2010 By Gail Leave a Comment

Low employee motivation stems from poor organizational and behavioral skills. Most of the employees feel less motivated to perform their tasks

Filed Under: Employee Coaching and Development, Employee Motivation Tagged With: business motivation guide, Employee Motivation, low employee motivation, low employee motivation 8211 is this your fault, management books, managing attrition, motivation, team building games, team members, words instill confidence

5 Reasons to Develop Online Employee Training Programs

December 29, 2010 By Gail Leave a Comment

What if you could find a way to train your employees, meet their learning needs and your business objectives? Online employee training

Filed Under: Call Center Training Tagged With: 5 reasons to develop online employee training programs, Employee Training, Employee Training Programs, employee training progress, online employee training, online training courses, online worker training, training, Training Programs, worker training programs

Solutions for Team Building Challenges

December 28, 2010 By Gail Leave a Comment

A corporate team is comprised of professionals with different knowledge banks, skill sets and attitude towards work. While your aim is to bring together these professionals into one goal oriented group

Filed Under: Employee Motivation Tagged With: attitude towards work, Employee Team Building, goal oriented group, individual employee counseling, juvenile employee wars, solutions for team building challenges, successful team, team, Team Building, team building challenges

Training Management System – Every Organization Needs One

December 27, 2010 By Gail Leave a Comment

From a strategic perspective, a training management system will be able to provide vital information on cost break down from different view points

Filed Under: Call Center Training, Human resources Tagged With: Employee Training, employee training management, good training management, instructor classroom training, management system, training, training and development, training management, training management system, training management system 8211 every organization needs one

Using the Six Thinking Hats to Analyse Training Needs and Evaluate Training Programmes

December 27, 2010 By Gail Leave a Comment

With rising expectations on the impact and effectiveness of training in organisations, Training Managers are finding it more challenging to meet such demands from their colleagues.

Filed Under: Call Center Training Tagged With: analyse training needs, Employee Training, evaluate training programmes, sales training programmes, six thinking hats, training needs, training needs analysis, Training Program, training programmes, using the six thinking hats to analyse training needs and evaluate training programmes

Zero Reward, Zero Recognition – Will That Be Your Dream Company?

December 26, 2010 By Gail Leave a Comment

We do not believe in employee recognition, rewards, awards, well done, keep it up, kudos, and thank you. If that would have been the values of an organization, would you like to work for them even if they pay you handsomely well? Will you still continue even if your manager tells you “why should I recognize or thank you?”

Filed Under: Employee Motivation, Performance Management Tagged With: delightful rewarding inc, dream company, Employee Motivation, employee recognition, managers brain child, Performance Management, prioritize employee recognition, recognition inc, your dream, zero reward zero recognition 8211 will that be your dream company

How to Communicate Effectively About the Rewards Program to Your Employees

December 26, 2010 By Gail 1 Comment

The key to communicating about our rewards program is to use multiple platforms or media to communicate the same message. I would advise you to communicate the same message three to six times.

Filed Under: Employee Motivation, Employee retention, Performance Management Tagged With: employee, Employee Motivation, employee recognition, how to communicate effectively about the rewards program to your employees, organizations strategy, program, recognition program, recognition programs, Rewards and Recognition, rewards program

How to Communicate Effectively With Employees

December 26, 2010 By Gail Leave a Comment

The two most important communicators are the supervisor and the employee. Employee communications provides a backdrop for the natural, routine exchanges between employee and supervisor. It is a tool to help get the job done, and done well.

Filed Under: Workplace Communication Tagged With: employee communication, employee communications, employee communications consultants, employee communications effort, employee communications program, employee feedback channels, how to communicate effectively with employees, small group meetings, supervisor-employee communication meetings, workplace communication

Setting Up an Employee Retention Plan

December 26, 2010 By Gail Leave a Comment

Attitude surveys and exit interviews strongly indicate that two out of three voluntary resignations of exempt, salaried employees are due in large measure to feelings

Filed Under: Employee Motivation, Employee retention Tagged With: comparative industry salary, employee morale, Employee Retention, employee retention plan, exempt recruitment job, individual salary adjustments, out-of-line actual pay, salary administration policy, setting up an employee retention plan, uniform pay increases