Description: This module presents the coaching skills required by supervisors in order to help develop their subordinates’ potential. Objectives: By the end of this module, you will be able to: Explain what coaching means and the importance of coaching. Recognize when coaching should be employed and identify the appropriate coaching technique. Properly employ the appropriate [...]
Managing Discipline
July 8, 2009 By Leave a Comment
Description: This module discusses the difference between positive and negative discipline, explains progressive discipline, and applies principles of effective discipline to work situations. Objectives: By the end of this module, you will be able to: Define discipline and why it is necessary. Explain the supervisor’s role in the disciplinary process. Properly utilize the disciplinary process. [...]
Team Building 101
July 8, 2009 By Leave a Comment
Description: This module explains teamwork and discusses characteristics of effective team building, describes how members of a work group can contribute to team building, and identifies four levels of empowerment. Objectives: By the end of this module, participants will be able to: Explain the importance of teamwork in the organization. Apply the characteristics of effective [...]
Communication Skills 103
July 8, 2009 By Leave a Comment
Description: This module describes how to build trust with constructive self disclosure and how to use the Johari Window communication model to discover more about yourself. Objectives: By the end of this module, you will be able to: Build trust through appropriate self disclosure. Understand more about yourself. Communicate more effectively. Module Contents: Building Trust [...]
Communication Skills 101
July 8, 2009 By 1 Comment
Description: This module describes how using human relations skills and interpersonal skills will help individuals succeed. Objectives: By the end of this module, you will be able to: Explain the impact of human relations on job performance and other workplace issues. Explain the forces that influence behavior at work. Understand and apply interpersonal skills to [...]
Positive Leadership
July 8, 2009 By Leave a Comment
Description: This module demonstrates the difference between influence and authority, the connection between self-esteem and success, helps develop motivational strategies, explains the power of positive reinforcement, and helps develop skills in dealing with change. Objectives: By the end of this module, you will be able to: Explain the components of positive leadership Demonstrate skills in [...]
The Role of a Supervisor
July 8, 2009 By Leave a Comment
Description: This module discusses the role of a supervisor, the qualities needed to be an effective supervisor, and duties performed by supervisors. Objectives: By the end of this module, you will be able to: Describe the role of the supervisor in the organization. Understand and apply the expectations for all supervisors Understand and use the [...]
