We just added Module two in our series of Call Center Leadership! Module Two is focused on Positive Leadership for call center managers. It is filed under call center training. Positive Leadership demonstrates the difference between influence and authority, the connection between self esteem and success, helps develop motivational strategies, explains the power of positive [...]
Accomplish Your SMART Goals Online
March 30, 2009 By 2 Comments
Everyone dreams and aim of conquering success. But do many take action to accomplish this dream? With SMART goals, you can easily accomplish your goals and do it by working smart not hard. SMART in smart goals is a word to help one remember the vital components that will motivate you or your team to [...]
Finders, Keepers: Retaining Good Employees Long-Term
March 17, 2009 By Leave a Comment
By Paul Spiegelman, CEO The Beryl Companies It’s a familiar lament that you have heard or experienced many times: Good employees are hard to find. Although there is no shortage of workers, finding employees who are dedicated to doing the best job they can—and who are in it for the long term is, at best, [...]
Application or Resume Review
March 17, 2009 By Leave a Comment
Reviewing Application or Resume Review application materials and resume for past education, jobs, and other experiences that are most relevant to the position. Note any questions about the information provided (or not provided) in the resume or application (e.g., gaps in employment, frequent job changes, changes in college major, etc.). Work Experience: Please Login or [...]
Phone Screen or Prescreen
March 17, 2009 By Leave a Comment
Phone Screen or Prescreen In the Call Center environment time is money. Bringing candidates into your offices for face to face interviews takes time. You will want the candidates you see to be the top of the pool. Have you ever interviewed a candidate on site, loved their skills and background, been ready to offer [...]
Health and Safety
March 17, 2009 By Leave a Comment
Health and Safety Policy Example The following is an example of a Health and Safety Policy used in Call Centers. Clear communication of these policies may prevent major employee issues and ensure safety in the workplace. SAFETY POLICY Our Company takes employee safety very seriously. In order to provide a safe workplace for everyone, every [...]
Cover Letter Tips
March 17, 2009 By Leave a Comment
Cover Letters Your resume is a very important component of your job search. Having a great cover letter to accompany your resume is equally as important as the resume. Admittedly not all prospective employers read cover letters but many do. Your cover letter introduces you and presells what you have to offer in your resume. [...]
Job Hunting On the Job
March 17, 2009 By Leave a Comment
Dos and Don’ts By Robert Half International It’s a common dilemma: You have a job but you want a better one. Whether you’ve outgrown your current role, seek increased compensation or need a change of scene, you’re ready to explore new employment options. But how should you go about tracking down opportunities and meeting with hiring [...]
Cover Letter Versus Resume, Which Is More Important?
March 17, 2009 By Leave a Comment
Don’t Apply Without a Cover Letter
March 17, 2009 By Leave a Comment
(Continued) Let the résumé speak for itself Hiring managers read the cover letter before they (hopefully) flip the page to look at the résumé. They might decide they don’t want to read the résumé if your cover letter sounds like it’s restating the exact same information without offering anything new. Discuss a specific achievement or [...]
