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Call Center Performance Tools...

Are you faced with performance problems in your call center?

Need proven solutions?  Below are four very powerful call center performance tools.  If you want to improve your call center employee engagement, then we have that.  If you need to improve results of your call center by developing your front-line leaders we have a tool for that.  How about a call center performance improvement plan for your employees?  We have you covered.  Not to mention the best call center membership site available for the call center professional.

Learn more below...


Call Center Best Practices

Call Center Best Practices

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Call Center Training

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Call Center PIP

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Call Center Best Practices Updates and News...

Below, you'll find recent articles and page updates.  Each one designed to help you solve a call center problem you are faced with...


Call Center Leadership Development Modules...

As a member of the premium content of call center best practices, you are entitled to all 15 modules of both the participant and facilitator guides.  This product sells for $297, but you get one module per month as a member.

This Call Center Training Was Specifically Designed To Enable Your
Front-Line Leadership To Drive Performance

Leading For Results has been developed utilizing the “Best Practices” of some of the best organizations that have been recognized for their outstanding performance.

Below these critical competencies have been developed into the modules that make of Leading For Results. 

Premium Members Get:  Leading For Results Modules Delivered Monthly...

Here's More Detail Of The Modules...

Leading For Results consists of 15 critical call center modules that deliver outstanding results.  There are 15 Participant guides for the student and 15 Facilitator guides for the instructor.  You can review the modules below:

Participant Guides

  • The Role of a Supervisor

    This module discusses the role of a supervisor, the qualities needed to be an effective supervisor, and duties performed by supervisors.

  • Positive Leadership

    This module demonstrates the difference between influence and authority, the connection between self-esteem and success, helps develop motivational strategies, explains the power of positive reinforcement, and helps develop skills in dealing with change.

  • Listening Skills

    This module describes how to identify your listening strengths and weaknesses, how to explain the process of active listening and empathic listening, and how to practice new listening skills.

  • Communication Skills 101

    This module describes how using human relations skills and interpersonal skills will help individuals succeed.

  • Communication Skills 102

    This module describes the communications process and examines communications styles.

  • Communication Skills 103

    This module describes how to build trust with constructive self-disclosure and how to use the Johari Window communication model to discover more about yourself.

  • Coaching

    This module presents the coaching skills required by supervisors in order to help develop their subordinates’ potential.

  • Managing Discipline

    This module discusses the difference between positive and negative discipline, explains progressive discipline, and applies principles of effective discipline to work situations.

  • Team Building 101

    This module explains teamwork and discusses characteristics of effective team building, describes how members of a work group can contribute to team building, and identifies four levels of empowerment.

  • Team Building 102

    This module outlines how to use team-building strategies to improve call center performance at all levels.

  • Understanding Individual Behavior

    This module will help to identify your philosophies on motivation, examine motivational strategies to apply to specific situations, and demonstrate the importance of identifying employee motivators.

  • Setting Goals and Expectations

    This module explains the importance of goal setting, clarifies goals and objectives, helps identify your goals, and describes methods of monitoring progress toward attaining goals.

  • Delegation

    This module explains what is involved in the delegation process. You will learn why some supervisors are reluctant to delegate, and how to delegate work appropriately.

  • Time Management

    This module teaches you how to analyze your current time management skills. You will learn how to determine which areas need improvement and how to develop a detailed action plan to achieve the improvements.

  • Stress Management

    This module will help you identify causes of stress, recognize warning signs of being over-stressed, identify the conscious and subconscious influences on behavior, and apply stress management skills to job situations. This module also explains strategies for effectively coping with stress and explains why employers value emotional control.

Facilitator Guides

  • The Role of a Supervisor

    By the end of this module, you will be able to:  Describe the role of the supervisor in the organization, Understand and apply the expectations for all supervisors, and Understand and use the skills needed to be an effective supervisor.

  • Positive Leadership

    By the end of this module, you will be able to:  Explain the components of positive leadership and Demonstrate skills in exerting positive leadership.

  • Listening Skills

    By the end of this module, you will be able to:  Identify the importance of listening in the communication process, and Improve your listening skills.

  • Communication Skills 101

    Facilitator guide that helps participants explain the impact of human relations on job performance and other workplace issues, Explain the forces that influence behavior at work, and Understand and apply interpersonal skills to be more successful.

  • Communication Skills 102

    By the end of this module, you will be able to:  Explain the communications process, Avoid barriers to effective communications, and Understand and apply communication styles to be more successful.

  • Communication Skills 103

    By the end of this module, you will be able to:  Build trust through appropriate self-disclosure and Understand more about yourself.

  • Coaching

    By the end of this module, you will be able to: Explain what coaching means and the importance of coaching, Recognize when coaching should be employed and identify the appropriate coaching technique.mmProperly employ the appropriate coaching technique.

  • Managing Discipline

    Facilitators objective of this module:  Define discipline and why it is necessary, Explain the supervisor’s role in the disciplinary process and Properly utilize the disciplinary process.

  • Team Building 101

    By the end of this module, participants will be able to: Explain the importance of teamwork in the organization, Apply the characteristics of effective team building, and Explain how empowerment affects team building and the supervisor’s job.

  • Team Building 102

    By the end of this module, participants will be able to: Develop an action plan for team building, Explain the stages of team development and identify the stage a team is at, and Utilize the Characteristics of an Effective Team Member.

  • Understanding Individual Behavior

    By the end of this module, you will be able to:  Explain the supervisor’s role in helping employees achieve satisfaction of their needs, Identify motivational strategies that can be applied in work situations, and Properly utilize motivational strategies.

  • Setting Goals and Expectations

    By the end of this module, you will be able to:  Identify and create quality goals and Explain the importance of monitoring progress toward goal attainment.

  • Delegation

    By the end of this module, you will be able to: Explain the importance of delegation, Avoid barriers to delegation, and Pick the right person to delegate to.

  • Time Management

    By the end of this module, you will be able to:  Explain the purpose of effective time management., and Better manage your time.

  • Stress Management

    By the end of this module, you will be able to:  Develop strategies for managing stress to improve job performance, Explain the importance of emotional control in managing stress, and Explain the influence of stress and emotions in employee job performance, job satisfaction, and motivation.

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Your Satisfaction is guaranteed!, Our goal is to make your life easier and to provide outstanding content that will propel you and or your team to the next level of call center performance.  If for any reason, you decide that the Premium Content is not for you, then simply let me know, and I will make sure you will not receive another invoice. It is as simple as that!

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  • Call Center Performance Tools and Tactics

  • Complete Call Center Leadership Development Program

  • Call Center Motivational Templates

Greg Meares, CallCenterBestPractices.com

“Call Center Best Practices provides outstanding tools and resources for those in the call center industry that are looking for ideas and solutions with tried and tested methods to help drive performance.“

Here's What You Get When You Order Today:

  • First Module 'Leading For Results' Front-Line Leadership Development Plan (New Modules Delivered Monthly)
  • Templates To Motivate and Increase Productivity for your Front-Line Agents
  • SMART Goals Online Form That Will Allow You To Set Objectives and Goals
  • Revenue and Costing Models To Help Determine Profitability and To Identify Your Costs
  • 15 Modules of Pure Gold to training your front-line leaders to propel your call center performance
  • 1000's of articles, spread out over 36+ Categories for Easy location
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Have A Question...? Get Common Answers Below

Below you'll find common questions and answers about both our free and premium membership.  Discover the power and value of becoming a member of Call Center Best Practices.  Your life will certainly get easier once you do.

  • Q.How Do I Access "Leading For Results?

    A.As a member of Call Center Best Practices Premium you get one module a month (15 Participant and 15 Facilitator Guides) are in our members area.  Along with all of the bonuses.  You will have access to the modules as they are released.

    If you want all of the modules for “Leading For Results” all at once you can order the complete system by clicking here

  • Q.What If I want To Cancel and Request a Refund?

    A.It’s a simple process.  Simply use this form to send me and my team a message that you want to cancel and issue a refund.

  • Q.Once I Sign-up How Do I Get All Of The Content?

    A.As a Call Center Best Practices Premium customer, you will have access to all of our content and can easily download the modules from the members area.  You will also have access to the other bonuses, which you can download as well.   You will automatically receive access to this.

  • Q.How Can I Use The Leadership Development Modules?

    A.This is an amazing front-line leadership development program that was developed to bring newly hired team leads up to speed.  There are 15 participant modules and 15 facilitator modules (use this to formally train.)  Or this system can be used module by module based on your Call Center needs.

  • Q.What Are The SMART Goals Online Form All About?

    A.SMART goals stands for Specific, Measurable, Attainable, and Time-bound.  This is an extremely effective way for your team Leads/Supervisors to set specific and achievable goals.  CallCenterBestPractices.com but this form online for easy access and completion.  Simply fill it in the export it.

  • Q.Call Center Webinars? What Is This?

    A.Throughout the month the Premium Content membership will have Call Center Webinars to discuss what is working right now.  Learn the tactics to drive performance, increase various KPIs and improve your center.

  • Q.Who Is Greg Meares and Why Should I Listen To Him?

    A.Greg has worked in the Call Center Industry for 24 years now and has run some very large and successful operations.  He currently is a Senior Consultant working globally, helping organizations all of the world improve their call center results.  He provides much of the same material that he charges his clients on this site for penny’s on the dollar.

  • Q.Has "Leading For Results" Been Tested With Results

    A.Yes this is the same system I used to transform several Call Center’s that reported to me.  These modules have supported my foundation and have allowed me to advance in my career in the call center industry.   This information will transform your Call Center in so many ways.

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